Regional Manager Visits

My crew is good most of the time. However, when the regional manager is coming, they are GREAT. Each time we prepare for a visit, I am impressed with my staff. They do the extra work and stay late with no complaints. They know how important the visits are--too many bad ones and my job is at risk; a really good one means a better paycheck for me.

We keep the store looking pretty good all the time, but the company has some procedures that are unrealistic. Since we know ahead of time when the regional manager is coming, we do those unrealistic things just before she comes and while she's here. When she's gone, back to the normal way of doing things. She doesn't have to know everything!