Exceptional Customers

A woman called and asked for the store manager (SM). SM wasn't in, so I TRIED to help the woman. In a nutshell, the woman forgot her coupon when she was in last week and wanted to use it after the expiration date. (It was a little more complicated than that, but I don't want to go into detail about our store and its programs/policies.)

The customer INSISTED that she had talked with the SM and the SM was making an exception for her. Yeah. I explained how our system worked and how the SM couldn't make an exception for her. I tried THREE TIMES, but the woman did not understand. "The SM said that she was making an exception just for me." Uh huh. I'm so sure.

I called the SM, at HOME, on her DAY OFF, to check. She remembered talking with the lady, but DID NOT say that she'd make an exception. The lady is crazy.

I called the lady back and explained the situation for the FOURTH time. The lady still didn't sound very satisfied, so I told her when the SM would be in. The SM called me shortly after to get an update. I said I'd tried my best, but she might still have to deal with the customer herself. Lucky for her, she has a little more patience with stupid people than I do.