It's Monday.

Today was DEFINITELY a Monday.

When I came into work they had barely begun to unload the latest shipment. What were they doing all morning?!

Later in the day a customer brought in her register receipt and a copy of her latest bank activity on her debit card. On her receipt it showed we'd charged her $39.56 but on her bank statement it showed $395.60. Whoa! Big difference! It had just happened today and she was apparently paying bills online and noticed the discrepancy. At first I thought the computers had had a meltdown and we'd have lots of angry customers. But then I looked at the amount again. Hmmm…..the original amount, with an additional number added to the end. Then I looked at which cashier rang the transaction. Yep, her mistake. I looked in her drawer and found the corresponding receipt that said $395.60. OK, so it's our (the stupid cashier's) mistake, so now how do we fix it? The machines won't let us do a refund on debit cards; we can't refund that much cash, either. But, since it's our mistake, we need to make it right IMMEDIATELY.

Luckily the lady was patient while I made a few phone calls and got authorization to refund the cash. Another lucky break was that her checking account had enough money in it that she wasn't risking being overdrawn by having more money taken out than she had authorized. That cashier needs to go. Attitude sucks, she's slow (as a cashier), makes frequent mistakes, and doesn't do tasks thoroughly. Sure she does them quickly (tasks like stocking and cleaning), but she'd never pass quality control. Haste makes waste. BIG waste, in her case.

I had an employee out sick so we had to do her work plus our own.

Then at the end of the night we had more money than we were supposed to have, so I had to figure out what went wrong. It didn't take too long to find that when the computers crashed earlier in the day, several sales were lost. Fixed that, did all the paperwork again, and finally got to go home.