Wait a Minute!

I have one employee that I have multiple problems with. Most of the problems stem from her attitude. She's always right, always knows the best way to do things (no one else can possibly have a good way to do anything), and is extremely impatient.

Her impatient-ness shows itself best when she calls me to the front for a return or when she needs someone to open a register. If we don't come IMMEDIATELY when we're called, she gets upset and starts complaining to the customers about how we never come when she calls us and we're probably in the back taking another break, etc. In reality, we're often helping customers or in the middle of a task that requires a minute or two to put on hold before coming to the front.

For example, if I'm merchandising a shelf with items spread out in the aisle, then I have to push the stuff out of the way before going to the front so that no one trips. Or if I'm pouring concrete, I can't exactly stop halfway through to come at the very second that she calls. Instead I have to quickly smooth out the concrete, hang out the "wet concrete" sign, and then go to the front.

When I arrive in the front, the employee always has some sort of smartass comment to criticize how long it took for me to come. I have explained to her, MULTIPLE TIMES, how I try to come as quickly as possible but that sometimes things keep me from coming right away. Be assured, I am coming, so BE PATIENT.