Monday, September 05, 2005

Labor Day

Holidays are INSANE. Today we had the rudest and most demanding customers EVER. Kids were running wild and the adults weren't any better. The phone was ringing off the hook all day:

"Are you open?"

Uh, no, I just like to hang out at work and answer the phones.

"Wow! You're open!"

Yeah, like most other retail stores who care about making money.

"What time do you close?"

Please, please, please, please don't wait until 10 minutes before close to come! If you and the other thousand people who've called to ask that question all come that late, then we'll never get to leave!

Then I had to deal with all the normal stuff that customers always complain about:

  • It's MY fault that we've run out of the close-out item that's been on sale at a fantastic price FOR A MONTH.
  • The cashiers aren't fast enough.
  • The employees on the sales floor don't know EVERYTHING about EVERY SINGLE PRODUCT.
  • Our prices are too high.
  • The packages are too small.
  • We're not open early/late enough.
  • We don't carry the item they saw on the home shopping network 20 years ago when they lived in the Himalayan Mountains.
  • Further, we don't have any idea what item they're talking about, since we didn't watch the home shopping network 20 years ago in the Himalayas.
  • Even more despicable, we CAN'T TELL THEM WHERE TO FIND the item from the home shopping network. After all, we should be familiar with EVERY PRODUCT EVER MADE ON EVERY PLANET IN EVERY UNIVERSE. Anything short of that and we're not doing our jobs and they have a "duty" to report us to the company office.

Find out about Labor Day in the USA.

1 comment:

neal said...

Superbly written blog, you're stories really catch the essence of working in retail...