The Power of a Compliment

The day started out fairly badly. I had a lot to do but I kept getting interrupted. There were a couple of difficult customers, employees had questions and issues, unexpected shipments arrived, I was very behind for the day. I had just gotten a good start on what I needed to do when I was called to do a return. Great.

I must have looked like I was having a bad day, or perhaps the older lady just likes being nice, but she really made my day. As I processed the return, she made small talk and then the shocker, "You have an AWESOME store!" Why thank you! Perhaps all of my hard work produces something!

After that my mood changed. I suddenly wasn't as tired, had more patience with stupid people, and didn't hate being at work. That woman probably has no idea how she improved my day.