Tuesday, October 31, 2006

Minor Stuff

Here's a little bit of the Extremely Minor Stuff that's been happening. I can't discuss the Major Stuff yet. Maybe later. Hopefully soon.

1. A customer thought she knew better than us how to do our jobs and if she didn't get her way she threatened to call a certain governmental agency that could cause us a lot of headaches. I checked with the regional manager, who confirmed that we were doing everything right, so if Miss Know-It-All wanted to call Big Bad Governmental Agency then let her. She wasn't getting her way. No matter what. No. And that's final. So far, no Big Scary Intimidating Official Visit. That's good.

2. We had both an ambulance and a full-sized fire truck show up in our parking lot. Crazy lady had been sitting in her car for so long that someone thought she was having a heart attack and called 911. Later she finally came in to shop, spending her normal three hours touching everything, moving things to where she thought they should be, and spending THIRTY MINUTES writing her check……I am NOT EXAGGERATING!!

3. We had a 3-page letter come in from a customer detailing how wonderful we are and how pleased she is by our service and how she will always shop with us from now on and never with Major Competitor because we're so much better. A copy went to our company president…..way to go us!

4. And finally, a strange bit…..specialty stores carry their specialty items. We are not a grocery store or a general store. We are a SPECIALTY store. People come in and ask for the STRANGEST things—duct tape, batteries, snacks, TV guides, band-aids……what do they think we are?!

1 comment:

Anonymous said...

So I realize that's a rhetorical question, but in some ways I think retail stores have trained us (us consumers) to think that way. I was in line at Petsmart the other day and was surprised to see an entire human candy display and a soda cooler at the checkout. What happened to the dog cookie bar? Oh wait, dogs can't write checks.

Still, this display of unrelated items for sale seems to be a trend. The magazine rack at Home Depot has branched out from magazines about kitchen floors and decorating to ... Modern Bride.

So why not ask for band aids in a specialty store?