Apparently you have never:
- Had someone steal an expensive item, bring it back and demand a refund, then pitch a fit when the refund was refused. Then literally pitch the item itself AT YOUR HEAD for refusing the refund.
- Had the power go off with only 2 cashiers in the building and a line that grows to more than 10 people in each line before the power (and cash registers) resume, and listen to the curses, threats, and blame the whole time, despite doing your best at getting prices for 20,000+ items and calculating by hand the whole time.
- Had someone break into your store 10 minutes after you left for the night.
- Had drunk, drugged, or mentally ill customers who tried to hurt you, sexually harass/assault you, steal merchandise, urinate in an aisle, run the cash register themselves, walk around the store yelling at their "friend," aggressively panhandle right outside your door and refuse to leave until the police arrived, ran full-tilt with a cart and shoved it into the plate-glass window, shattering the whole thing……….shall I go on?
- Had counterfeit bills used (and deducted from your paycheck, as the office sees fit).
- Had counterfeit traveler's checks used (see above).
- Had stolen checks or credit cards attempted to be used, then getting yelled at because you asked for ID. Of course, people with non-stolen checks or credit cards yell at you for requesting ID, too.
- Had people pitch a fit because their credit card was declined, "It can't be declined! I'm going to sue you! It's your fault! You made it be declined!"
- Had forged coupons used, then when we found out and stopped accepting them, getting yelled at for that, too.
I'm glad you live in such a safe universe with such nice and non-violent customers. I don't. Forgive me if I'm a little cynical.
To respond to your comments:
1. I said I tried to extricate myself from the life story. The customer WOULD NOT ALLOW me to leave.
2. A person who has not bought anything from my store after 5+ interactions is unlikely to. They are not a customer. They are a time-waster and CHEAP.
3. Nowhere in my job description does it say that I have to laugh at stupid jokes. Do you expect me to laugh at racist jokes, too?
4. How many hours is your store open for? I bet mine has yours beat by a mile. Do you sleep at your store, too? So you can serve anyone who stops by and is "just looking, thanks" at any time, day or night?
The computers that I am required to use for EACH AND EVERY SALE take about 20 minutes to start up and a couple of minutes to count into and later about 10 minutes to count out of and 20 minutes to close. After they're closed for the night, I can not restart the system, NO MATTER WHAT.
So say I let someone in early--ignoring the security risk of having my safe open with someone in the store--what if they're ready to check out before 25 minutes has passed? Do you think they're going to wait patiently until the computer is ready? No….been there, done that. And an after-hours sale? Even if I broke the OWNER'S RULES and recorded a sale by hand to enter in the computer the next day, it's just entirely too dangerous to have someone in the store that late. There have been WAY too many robberies in the area lately from people who "just want one thing." They can wait until the next day to get that one thing. It's not worth the risk to the employees or the store.
Wow. I sure feel better. Because, you know, that's what this blog is for me......a way to release stress. You should see the comments and letters I get from customers praising the job that I do each and every day. The good customers don't need to be written about. They were pleasureable interactions but don't make for very good stories. The bad customers........the things I can't say to them, I write. Here. And thus relieve my stress and feel so much better. The bad customers, they make for good stories. That's why this blog is full of them. Make your own judgement about the job that I do or my suitability for my job. My boss, my boss's boss, my employees, and most importantly, I myself know the value of my work.