Monday, October 30, 2006

Impatient and ???

Another impatient person today. There was a short line (2~3 people) for the one open register. The impatient woman wanted another register open and was being quite vocal about it. She acted like anyone can open any register at any time whatsoever. No. Employees can only open registers that they've been cleared for or assigned to. Sharing of registers is a big no-no.

I went to the customer service counter to open a register. The lady complained about having to walk 10 feet. I cleared some paperwork out of the way and took more time than required to open the register. I signed onto the main menu, signed off the main menu, went into the payroll menu to see who was working today, then into the register menu. She continued to mutter under her breath as I rang her items.

When I told her the total she couldn't find her money. She searched through her purse as the other cashier began checking out the final person in the other line. Finally she found her money and paid. When I returned her change her hand was like a limp rag and she dropped the coins. Then she stared at me like I was disrespecting her. I apologized and when I returned her bills I placed them in her hand more carefully yet she still held her hand so the money would fall right off. I applied pressure to the money until she grabbed it. She had a disgusted look on her face and told her daughter that she was never shopping with us again. ??? I am SO confused!

1 comment:

Pizza Hut Team Member said...

I get that quite often - people with limp/weak hands who refuse to grab the money. Then they sigh and make out like is my fault. They know they are getting change - I announce to them, that I am giving them change, but still they manage to drop it.