QUAL Returns

The regional manager came for a visit, and our score keeps getting better. If we were in elementary school it would be A++++. The store looks great. Sales are up. The only thing that needs improvement is some of our junior managers still need to work on customer service. Of course, it's not easy when we have customers like we have.

The Queen of the Universe and All Time came in again…….to return the $5 item she bought. The only item, to my knowledge, that she has EVER bought from us. Surprise, she had the receipt, so I had to give her the cash back. She took up another 20 minutes of my time asking stupid questions, then left without buying anything. It's customers like her that make costs higher for everyone else, besides putting us in bad moods.