I don't have an answer, either!

Today I had a customer who was displeased by the service I gave. You see, this customer was having a problem, had consulted a professional, and the professional said that nothing could be done. So the customer came to me, a retail manager, and wanted me to give him a solution. Hello! The professional, with tons of education, training, and experience, has declared the case hopeless. If the professional doesn't know, then how should I?! Of course, the customer gave me an attitude like I'm not doing my job because I wouldn't contradict what the professional said.

Helping customers was hard all day. I feel like why should I be so nice to them, especially when they treat me like trash, when I may be risking my safety to be here. Even now the would-be-robber may be watching, gauging our business, planning the best time to try again. This time he may have better tools, or come while we're still open, or turn to violence. Why should I put up with such crap all the time?