LAG fails the mystery shopper

Loud Attitude Girl got a bad service evaluation--again. She needs to lose the attitude! Again, she had tons of excuses: "My shift was over, I don't remember helping that customer, why didn't someone else help him...."

It doesn't matter that your shift was over, you must still be polite and enthusiastically help the customer or FIND SOMEONE ELSE TO HELP HER. That would have been fine. When I'm on my way out with something to do, I still ask customers if they need help. If they say yes, I say someone will be right with them. Then I IMMEDIATELY get another employee to help them and continue on my way out the door.

You don't remember helping that person?! That doesn't matter, either. How many customers do you help each week? Do you remember ALL of them?! I know I don't! What, do you think the person picked a name out of a hat and just happened to put your name on the evaluation?

Why didn't someone else help him? Because you helped him!! Or didn't help him, as the evaluation showed. Again, if you needed to leave, GET SOMEONE ELSE TO HELP THE CUSTOMER.