Thursday, November 16, 2006


A woman stormed up to where I was straightening a shelf and whined, "Can't you open another register?" I glanced at the front and the lines were growing so I went to the front to open the register. The woman jumped in front of a couple of people who had been waiting for longer but they weren't paying attention so I went ahead and rang her. She had only one item, which she had a coupon to get free. She failed to read the small print that said "customer is responsible for sales tax." She had NO money on her so had to return to her vehicle and hold up the line still further.

Another woman was on hold for far longer than she should have been… was busy, an employee was on break, the nephew's friend was AWOL, and when I finally got around to the phone call (after attending to the customers IN THE STORE first), the woman complained about the wait and then asked her question, "How much are the {mumble mumble mumble}?" The what? "The e-nun-ci-ate eve-ry syl-la-ble. NEVER MIND" {click} So, why did she stay on hold for so long, then?

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